89gd's Privacy Policy

About This Privacy Policy

This privacy policy applies to all users of the 89gd platform's services. When you visit the 89gd website, create an account, or use any of our services, you are considered to have agreed to the terms of this policy.

We believe transparency is the best policy. This document explains in clear and simple language what information we collect about you, why we collect it, how we use it, and what rights you have over your information.

What Information We Collect

89gd collects the following types of information:

1.1 Information You Provide

When you register an account with 89gd or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Documents provided for identity verification (when required)
• Payment-related information (bKash, Nagad, or Rocket mobile number)
• The content of your communications with the support team

1.2 Automatically Collected Information

While you use 89gd, our system automatically collects certain technical information. This includes:

• IP address and device type
• Browser type and version
• Browsing patterns and duration on the site
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

1.3 Information Received from Third Parties

In some cases we may receive information from third-party services, such as identity verification agencies or payment processors. This information is used solely to confirm your identity and prevent fraud.

Why and How We Use Information

89gd uses your information only for specific and legitimate purposes. Those purposes are detailed below:

2.1 Operating and Providing Services

• Creating, managing, and securing your account
• Processing deposits and withdrawals (via bKash, Nagad, Rocket)
• Activating and managing bonuses and promotions
• Ensuring the uninterrupted operation of gaming and betting services
• Providing 24/7 customer support

2.2 Security and Legal Compliance

• Age verification — for those aged 21 or older only
• Preventing fraud, money laundering, and other unlawful activities
• Preventing the creation of multiple accounts
• Meeting legal obligations

2.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new services and features

2.4 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Providing promotional information based on your consent

Information Sharing and Disclosure

89gd never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with selected technology and service partners who help operate our platform. These include payment processors, game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe), and data security service providers. These partners receive only limited access to the information necessary to perform their specific services and operate under strict confidentiality obligations.

3.2 Legal Authorities

If disclosure of information is required in response to a legal order, court directive, or legitimate request from a regulatory authority, we will comply with the law. In such cases, we will make every effort to notify you to the extent possible.

3.3 Business Transfers

In the event of a business merger or transfer, user information may be transferred. In such circumstances, the new ownership will be bound by all obligations under this privacy policy.

Cookies and Tracking Technologies

The 89gd website uses cookies and similar technologies to operate properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Without these, the site will not function properly.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect site usage statistics that help us improve our services.

Cookies can be managed from your browser settings. However, disabling essential cookies may make some features of the site unavailable.

Data Security Measures

89gd uses industry-leading security measures to keep your personal information safe:

• SSL/TLS Encryption: All data transfers between your browser and our servers are fully encrypted.
• Data Storage Protection: Stored information is kept in encrypted databases.
• Access Controls: Only authorized staff can access your information when necessary.
• Regular Security Audits: Regular security checks are conducted to identify potential vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

However, no method of transmitting information over the internet is completely secure. We strive to provide the highest level of protection, but we cannot guarantee absolute security.

Data Retention Period

89gd retains your information only for as long as it is needed. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, some information may be retained for a specified period to meet legal obligations.
• Transaction records are retained for the period required under financial regulations.
• After the designated period, information is securely deleted or anonymized.

Your Rights Regarding Your Information

As a user of 89gd, you have the following rights over your own information:

7.1 Right of Access

You may contact us at any time to find out what information we hold about you.

7.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can have it corrected. This can be done through your account settings or via our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 Right to Portability

You may request a copy of the information we hold about you in a structured, commonly used format.

Protection of Minors' Information

89gd's services are for those aged 21 or older only. We do not knowingly collect any personal information from minors.

If we learn that information from a minor has been collected unintentionally, that information will be deleted immediately and the associated account will be closed. If you believe a minor is using 89gd, please notify us at [email protected].

Third-Party Links and Services

The 89gd website or platform may contain links to third-party websites. These external sites have their own privacy policies for which 89gd is not responsible. It is recommended that you read their privacy policy before visiting any such site.

Game providers integrated into our platform, such as Evolution Gaming, Pragmatic Play, Spribe, and others, follow their own data processing policies. Certain information may be exchanged with the game provider's server while playing games.

Changes to This Policy

89gd reserves the right to update this privacy policy as needed. For any significant changes:

• The "Last Updated" date at the top of this page will be changed.
• Registered users may be notified of significant changes by email.
• Continued use of the site after a policy change will be considered as your agreement to the new policy.

It is therefore recommended that you visit this page regularly to stay updated on any changes.

Applicable Law and Jurisdiction

This Privacy Policy has been formulated by the governing authority of the 89gd platform in accordance with applicable laws and regulations. Any dispute related to data protection will be resolved through mutual discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.