Answers to all your questions at 89gd

Your OTP or bKash / Nagad PIN is the key to your financial security. No 89gd staff member or representative will ever ask for this information by phone, chat, or email. If anyone asks for it, they are a fraudster. Sharing this information could allow money to be stolen from your wallet, and recovery may not be possible. Always stay alert, and if you receive a suspicious request, report it to the support team immediately.

A secure password should have at least 10 characters, ideally combining uppercase and lowercase letters, numbers, and special symbols. Do not use your name, date of birth, or mobile number as a password. Do not use your 89gd account password on any other site, and change it at regular intervals. Keeping a separate, unique password for each site is the best practice.

Some fraudulent sites create fake pages that look like 89gd. The real site address is 89gd.lat — always check this in your browser's address bar. Slight spelling variations such as "89gd1.lat" or "89gd-bd.com" are signs of a fake site. Verify that the URL shows HTTPS before logging in. Never enter personal information on a link from an unknown source.

Yes. 89gd uses industry-standard SSL encryption technology, which keeps every transaction and piece of personal information secure. Your data is not shared with any third party without your permission. Our systems undergo regular security checks to ensure fair play and data protection.

Log in to your 89gd account and go to the "Deposit" option. Select bKash. From your bKash app, make a "Payment" to the 89gd merchant number shown on screen. Make sure to enter the transaction reference number correctly. Your 89gd balance is usually updated within a few minutes. If you have any issues, contact us via live chat.

The minimum deposit at 89gd is just ৳100. This applies to all three methods — bKash, Nagad, and Rocket. So you can start with a small amount, and on your first deposit there is an opportunity to receive a 120% bonus. The bonus is available up to a maximum of ৳5,000.

Yes, the process is almost identical. Select Nagad on the deposit page, send the payment from your Nagad app to the number shown, and submit the transaction ID. With Nagad, deposits also start from a minimum of ৳100 and processing is generally fast. Use a Nagad account registered in your own name.

Sometimes there may be a short delay due to network issues. Wait a few minutes and refresh the page. If the balance has not arrived within 15–20 minutes, collect the transaction details from your bKash / Nagad SMS or app and send them via live chat or to [email protected]. Our team will verify and resolve it promptly.

Yes, deposits via Rocket are also accepted at 89gd. Rocket is the mobile wallet service of Dutch-Bangla Bank. Select Rocket on the deposit page and make the payment to the designated number in the same way. The minimum of ৳100 applies here as well. Use a Rocket account registered in your own name to avoid verification issues.

No. 89gd is for users aged 21 and above only. Your age is verified when creating an account. Participation by minors is strictly prohibited, and we place the highest priority on responsible gaming. If an age discrepancy is detected during verification, the account may be suspended.

Watch for these warning signs: playing beyond your budget, returning repeatedly to recover lost money, prioritising gaming over family or work, keeping your gaming secret, and relying on gaming to reduce anxiety or frustration. If you notice these signs, take a break and visit our responsible gaming section.

A cooling-off is a temporary break, where you can step away from your account for a set period of time. Self-exclusion is a longer-term option, where your account is deactivated for a specified period or permanently. To access these options, contact us via live chat or write to [email protected] — we will help without asking any questions.

Contact our support team — they are ready to help with responsible gaming matters in complete confidence. In Bangladesh, there are various government and non-government mental health organisations that offer counselling. You will also find detailed information on our responsible gaming page.

Yes. You can set daily, weekly, or monthly deposit limits, which help prevent overspending. To set this up, let us know via live chat or email. Once a limit is set, it cannot be increased before the period ends — this is for your own protection.

To withdraw winnings from a bonus, the wagering requirement must be met. For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you must place bets totalling ৳1,200 × 25 = ৳30,000. Note that the wagering calculation is based on the bonus amount only, not the combined total of the deposit and bonus. Once the requirement is met, the winnings become withdrawable.

Withdrawals typically arrive in your wallet within 30 minutes to 3 hours of the request. Occasionally, if additional verification is needed, it may take a little longer. If you have been waiting more than 3 hours, contact us via live chat with your transaction ID and our team will look into it as a priority.

Yes. Withdrawals at 89gd are available seven days a week, twenty-four hours a day. There are no extra restrictions at night or on holidays. bKash, Nagad, and Rocket services are generally active around the clock as well. The standard withdrawal timeframe (30 minutes–3 hours) applies at any time.

The minimum withdrawal amount at 89gd is ৳800. Withdrawal requests below this amount are not possible. So please request a withdrawal once your balance reaches at least ৳800. Each withdrawal is processed as quickly as possible, generally within 30 minutes to 3 hours.

No. Withdrawals can only be sent to a bKash, Nagad, or Rocket wallet registered in your own name. For security and fraud prevention purposes, sending funds to a third-party wallet is not permitted. The name registered on your 89gd account must match the name on the wallet.

The name on your 89gd account must exactly match the name registered on your bKash, Nagad, or Rocket wallet. If there is a name mismatch, your withdrawal may be held or account verification may fail. So take care to enter your correct name accurately at the time of registration.

Do not be discouraged if verification is rejected. The reason is usually communicated by email or live chat. In most cases it is due to documents being unclear, expired, or having a name mismatch. Resubmit the correct and clear documents. If you email [email protected], our team will advise you on the next steps.

All documents submitted to 89gd are stored securely through SSL encryption. These documents are used solely for verification purposes and are not shared with any third party. In accordance with our privacy policy, protecting your personal information is our responsibility.

Verification may generally be requested before your first withdrawal, or at any time for security reasons. It may also be requested in the event of unusual activity on the account or a request to withdraw a large amount. Once verification is complete, future transactions become smoother.